Website Privacy Policy

FIREFLY is committed to protecting the privacy of our customers, clients, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website fireflynw.ca (the “Website”). By using the Website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

We do not collect personal information through this website.

Non-Personal Information

We may collect the following information during your website visit:

Browser type
Operating system
IP address
Pages visited on our Website
Time and date of visits.

Cookies and Similar Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our Website and gather usage data. You can control cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

To improve our Website and services

3. How We Share Your Information

We do not sell or rent your information. We may share your information with third parties in the following circumstances:

Service Providers: To facilitate services such as hosting, or analytics
Legal Compliance: When required to comply with laws, regulations, or legal processes
Business Transfers: In connection with a merger, sale, or transfer of all or part of our business
Website/Service Improvement: We may share your information with a 3^rd party contractor/business providing website or other services.

4. Security of Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your information collected from this website. However, no transmission or storage system can be guaranteed to be 100% secure.

5. Your Rights and Choices

Under Canadian privacy laws, you have rights regarding your personal information, including:

Access to your personal information
Correction of inaccurate or incomplete information
Withdrawal of consent for specific data uses
Requesting deletion of your personal information (subject to legal requirements)

To exercise these rights, please contact us at [email protected].

6. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

FIREFLY
Email: [email protected]
Phone: 1-800-465-7203
Address: 820A Lakeview Drive, Kenora ON, P9N3P7

Resources

Please note this privacy is only applicable to website use on fireflynw.ca. For privacy information related to client care at FIREFLY please click here.

About FIREFLY

Programs and Services

Client and Caregiver Information