Accessibility

About this Plan

To ensure compliance with the Ontarians with Disabilities Act, this plan:

Describes the process by which FIREFLY identifies, prevents, and removes barriers for people with disabilities;

Reviews earlier efforts at FIREFLY to remove and prevent barriers to people with disabilities;

Lists FIREFLY policies that are being implemented and regularly reviewed;
Describes procedures for clients with disability accommodations;
Describes how FIREFLY makes this accessibility plan available to the public; and,
Describes how FIREFLY is addressing attitudinal barriers at all sites.

Existing FIREFLY Policies and Procedures Supporting Accessibility

ADM 01 – Accessibility Policy

ADM 04 – Diversity Policy

ADM 32 – French Language Services Policy

HR 57 – Diversity, Equity, and Inclusion Policy

HR 13 – Employment Equity Policy

HR 18 – Harassment (Including Workplace Harassment) Policy

Resources

Ways in Which FIREFLY is Committed to Service Excellence for All People

Assistive Devices

FIREFLY will ensure that staff are trained and familiar with various assistive devices that may be used by clients with disabilities while accessing our services.

Communication

FIREFLY will communicate with people with disabilities in ways that consider their disability.

Service Animals

FIREFLY welcomes people with disabilities and their service animals.

Support Persons

FIREFLY welcomes people with disabilities and their support persons.

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities, FIREFLY will notify clients promptly using a variety of strategies. This notice will be clearly posted and will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. The notice will be placed at the entry to all FIREFLY offices in the communities we serve and will be posted on our social media sites.

Training

FIREFLY provides training to all employees and volunteers. The training is part of our staff orientation program and includes the following:

An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard

How to interact and communicate with people with various types of disabilities
How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
What to do if a person with a disability is having difficulty in accessing FIREFLY services.

Staff/volunteers will receive further training should changes be made to this plan.

Feedback Process

Clients who wish to provide feedback on the way FIREFLY provides services to people with disabilities can complete the Accessible Services for Persons with Disabilities Feedback form or contact:

Karen Ingebrigtson

Chief Executive Officer

807-938-7359

Clients can expect to hear back within 5 working days of submitting their feedback or complaint.

Policy Modifications

Any policy of FIREFLY that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

Maintenance of Accessible Elements in Public Spaces

Standard and accessible format of this document is free on request by calling 1-800-465-7203. Click here to view the PDF version of the full FIREFLY Multi-Year Accessibility Plan 2023-2028. For a French version click here.

About FIREFLY

Programs and Services

Client and Caregiver Information

Accessibility

About this Plan

Existing FIREFLY Policies and Procedures Supporting Accessibility

Resources

Ways in Which FIREFLY is Committed to Service Excellence for All People

Centralized Intake

General Inquiries

Mailing Address