Strategy and Performance at FIREFLY

FIREFLY’s Strategic Plan for 2023-2026 will provide a roadmap to achieve our vision of services that have been informed by the hopes, aspirations, and needs of communities and clients across the region. We are committed to a vision of service that reflects new realities with a focus on:

Respect, culture, and reconciliation

Inclusion, choice, and flexibility

Expertise and dedication to quality

Equity

2023-2026 Strategic Plan

Read the full 2023-2026 Strategic Plan here.

Champion for children, families and communities

Elevate the voice of the families for change.

Promote health equity and system integration.

Facilitate and act on Calls to Action and service alignment with Indigenous communities.

Create and grow with communities and partners for greater impact.

Listen, empower and inspire each other

Sustain an aligned culture of inclusion, pride and teamwork where staff voice matters.

Increase staff retention and recruitment – Employer of Choice.

Invest in our people for service excellence and planning for change.

Foster an environment where staff, student and volunteers share and continuously grow.

Provide a healthy and safe work environment.

Transform experiences and outcomes

Integrate voice of families as experts and partners for service excellence.

Remove barriers to timely and equitable access to services.

Adopt creative approaches and outreach for underserved and those who are marginalized in our communities.

Lead in regional best practices to deliver specialized services for those with complex needs.

Incorporate cultural competency and client safety practices in all we do.

Innovate for Quality and Success

Grow as a centre of excellence for research, innovation, and education.

Drive evidence-based practice with enhanced capacity and efficient use of data.

Build greater capacity and focus on external communications.

Plan and develop facilities for staff and service requirements.

Strategy and Performance Team

To contact a member of the Strategy and Performance Team please email [email protected] or call our toll-free line 1-800-465-7203.

About FIREFLY

Programs and Services

Client and Caregiver Information

Strategy and Performance at FIREFLY

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2023-2026 Strategic Plan

Champion for children, families and communities

Listen, empower and inspire each other

Transform experiences and outcomes

Innovate for Quality and Success

Strategy and Performance Team

Karen Ingebrigtson, Chief Executive Officer

Darcia Curtis, Director of Service Excellence and Partnerships

Jackie Hummelbrunner, Directors of Service Excellence and Partnerships

Michelle Gaudet, Director of Human Resources

Kirby Parks, Acting Director of Finance

Jenn Marquis, Director of Systems & Performance Management

Tammy Hanstead, Executive Assistant

Mary Pavey, Executive Assistant to the Strategy and Performance Team

Centralized Intake

General Inquiries

Mailing Address